Civica’s income and payment management platform: Secure and real-time
Introducing Civica Income Management (formerly CivicaPay) - the ultimate cloud based online payment management system that takes the hassle out of online payment collection and management. With our innovative platform, citizens can pay with confidence, whether they choose to pay online, by phone, or in person. We believe that excellent user experience and smooth payment processes should be a given, which is why we've created a platform with various payment options that ensures your citizens can pay when and how they want, resulting in a more reliable income for you.
Our integrated payment system is not only convenient but also intelligent. It offers extensive management reporting and real-time data to help you make informed decisions that enhance your payment services. With insights from payment processors and online payment systems, you can easily track key metrics and improve efficiency.
Key Benefits:
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Real-time data from payment processors and systems.
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Insights into payment trends, transaction volumes, and revenue performance.
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Ability to identify areas for improvement quickly.
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Helps you make informed decisions to enhance services and increase efficiency.
We know that compliance with the Payment Card Industry (PCI) standards can be overwhelming, but with Civica Income Management, you can breathe easy knowing that you're in safe hands. Our secure payment software ensures that you maintain complex security measures, mitigating the risks associated with payment processes. By processing your payments in the cloud, we reduce the risks linked to managing payments and ensure that you're always compliant.
Are you at risk of data breaches?
Civica Income Management MidCall is the solution you need. Our platform ensures that your agents can take secure phone payments without the need to pause and resume. Our advanced security features, such as voice authentication and secure digital signatures, ensure that your phone and card payments are always safe and compliant.
Why choose Civica Income Management?
Reduces the risk of payment fraud. PCI DSS Level 1 security gives you and your customers peace of mind.
Makes income more reliable. A focus on customer experience encourages repeat payments.
Streamlines your processes. Efficiency comes as standard, saving you unnecessary admin time and costs.
Sarah Dennis,
Head of Information Technology and Organisational Development,
Southampton City Council
Civica has given residents a 24/7 online payment system and departments have been able to offer a wider range of services and goods for payment online. System support is handled by our IT provider and there were fewer implementation risks than competitor systems.
Civica Education Payments
Better parent payments for local government, schools, academies and MATs
Find out more
FAQs
- What are the benefits of using an income management software in local government?
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Local authorities rely on a steady stream of income, which needs to be collected, tracked and allocated accurately. Our cloud income management and payment management system helps citizens pay with confidence, whether they choose to pay online, by phone or in person. Additionally, the platform provides real-time data and reporting, helping local governments make informed decisions and maintain compliance with security standards.
- How does Civica Income Management help payment collection and income management?
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Civica Income Management helps local authorities securely collect and manage income. Our solution reduces the risk of payment fraud, makes income collection more reliable and streamlines your processes saving you time and money.
- How does Civica comply with payment industry security standards?
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Security and integrity is key for any payment management solutions. Our customers can be confident that Civica Income Management meets all the latest payment standards within the industry. Civica’s Data Centres are fully PCI DSS Level 1 accredited and the application is fully PA DSS Version 3.0 compliant. The solution is audited annually and contractually continues to meet this standard for all our customers.
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