We’re committed to providing first-class customer support
Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.
- Community Care Solutions
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Get support for the Carelink Suite of products including:
- CarelinkPlus
- CarelinkCloud
- CarelinkAir
- CarelinkGo
- CarelinkConnect
- CarelinkMobile
- CarelinkOnline
Contact Care Support
- Civica Services Desk – lodge or enquire on a support ticket.
- Phone: +61 3 5228 3800
- Private Health Insurance Solutions
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Get support services for Civica Private Health Insurance products including:
- NewHealth PHI
- NewHealth Overseas Visitors Health Cover
- ECFWeb - Hospital Online Eligibility Check
Contact Health Support
- Phone: 1300 582 040
- Health Solutions
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Get support services for Civica Health products including:
- Civica Experience
- Civica Engage
- Cito
- CostMaster
Contact Health Support
- Phone: 1300 582 040
- Civica Dox
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Civica Services Desk – lodge or enquire on a support ticket.
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Phone: +617 3117 096 – please have your support ticket ready – All support request needs to be lodge online first.
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- Case and Compliant Management (iCasework)
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Get support services for Civica's iCasework, case and complaint management solution.
Contact iCasework Support
- Phone: 1300 582 040
- Education Solutions
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Get support and documentation for Civica Education products including:
- Civica Education Suite
- Maze
- igloo
- iWise
Contact Education Support
- Civica Service Desk log or enquire on a support ticket
- Library Solutions
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Get support services for Spydus and library solutions.
- Civica Service Desk- log or enquire on a support ticket
- Phone: +61 3 8676 4415
- Local Government Solutions (Authority and Practical Plus)
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Get support for Local Government solutions including:
- Authority and Authority Altitude
- Authority BIS
- Practical Plus
- Mastersuite
- Cloud & Managed Services
Contact Support
- Civica Service Desk- log or enquire on a support ticket
- Civica Local Government Customer Support website - for Product Documentation, Release Notes & Community Discussion Forums
- Freight Forwarding Solutions (FreightPac)
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Get support services for FreightPac.
- Phone: 1300 582 024