Helping you focus on patient care and growing your practice, while we take care of your medical billing service
Partnering with Civica (formerly MBC) allows clinicians in the private sector to focus on their patients by effectively managing all aspects of the billing and payment collection required in medical practice. Our service is built on a solid foundation of dedicated account management, we put both the needs of the practice and your patients at the core of everything we do.
With over 30 years’ experience we are amongst the largest medical billing services in the United Kingdom and a trusted partner to more than 2,000 private consultants, groups, clinics and hospitals delivery a bespoke, efficient and secure service.
6 reasons to choose Civica Medical Billing and Collection
- Dedicated account manager
- Bad debts of less than 0.5%
- Increase net income by up to 25%
- E-billing of PMIs and patients
- 24/7 payment collection
- Dashboard for reporting and analysis.
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Key benefits:
- Dedicated account management
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Every practice is allocated their own dedicated account manager who is responsible for managing all aspects of the revenue cycle for the practice. By putting the practice at the centre of what we do has made us the preferred choice of the medical professional. Our ‘intensive care’ onboarding process ensures that we understand the nuances of your practice allowing us to work in partnership with you to deliver a seamless service to your patients. Our experienced account managers will ensure a smooth transition of your practice to Civica’s Medical Billing and Collection service and provide continuity to your patients.
- Minimise Debt
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For many practices our bad debt rate is as low as 0.3%. This is achieved through a combination of our expertise in account management alongside robust chase procedures. We provide the full range of payment pathways a modern practice needs, which leads to not only vastly improved cashflow but greatly reduced bad debts.
We are happy to take on any outstanding debt and have collected over £750 million for our clients.
- E-billing & 24/7 payment collection
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Civica Medical Billing and Collection electronically bills insurance companies providing secure data transfer, confirmation of delivery and faster payments. Patients are invoiced by email and our invoices include a range of payment options including a link to our payment portal providing 24/7 collection capability.
- Reconciled payments
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All payments from insurance companies and patients are accurately reconciled on our system in a timely fashion ensuring patient shortfalls and co-payments are quickly identified and invoiced. Most major insurance companies will pay the practice directly, and any funds paid to Civica will be transferred to the practice bank account.
- Maximise billing revenue
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We can increase your net income by up to 25% through our expertise in maximising your billing revenue. This is achieved by optimising the billing of your clinic/theatre data in line with the relevant coding rules and price tariffs that are applicable. We will also provide a benchmark of your fees. Many practices see a significant increase in revenue from increased patient footfall as their team is freed up to focus on new enquiries and improved communication with existing patients.
Where appropriate we will liaise with Insurers to obtain the appropriate contribution for complex procedures in both a pre and post operative situation.
Why Civica Medical Billing and Collection is UK’s best medical billing service
Dr Andrew Gaya,
Consultant Clinical Oncologist
Very efficient and responsive service. They are a pleasure to deal with. My bad debt levels have fallen significantly. It's extremely reassuring knowing this aspect of the practice is being taken care of, leaving me more time to focus on patient care.