6th July 2023
1st Central use intelligent automation and technology-based innovation to drive insurance excellence
Established as an ‘excellent’ provider, 1st Central provide car insurance with comprehensive levels of cover and a friendly support team who are always there to help.
Read the 1st Central case study and see how Civica Complaints Management helps align people and processes to improve customer and employee Net Promoter Score
Key outcomes
Improved Customer & Employee NPS scores
Near-100% Handler QAS
Live data dashboards
Matthew Dew,
Customer Relations Manager,
1st Central
We mapped the Civica Case Management solution to our processes, reducing workload and making the journey better for both handlers and customers.