7th July 2023
Moira Shire deploys Civica Business Process Alignment Service to revamp their internal processes
Moira Shire Council manages an area of 4,045 square kilometers in northern Victoria, Australia. Over time, the council faced challenges in understanding its internal processes and identifying all unknown tasks performed by staff members.
By involving the team in Civica’s Business Process Alignment (BPA) Service, the council was able to streamline operations, improve communication and boost efficiency, and optimize its workflows.
Key outcomes
Increased efficiency and agility to adapt to market shifts
Enhanced communication and collaboration among staff
Comprehensive understanding of end-to-end processes
Improved documentation and organisational outcome
Streamlined operations and procedural consistency
Aligned internal processes, boosting profitability and growth
NATALIE TUBBS,
SENIOR BUSINESS ANALYST,
MOIRA SHIRE COUNCIL
It was great to see the team taking ownership over the process, not just following a process from five years ago. It’s something we have learned. We’ll probably organise teams’ process review every few years because systems change, legislation changes, and people change.
Business Process Alignment
Achieve business process optimisation to enhance business performance & efficiency.