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Helping address capacity and demand at Bromley Healthcare

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24th March 2025

Streamlining Scheduling to Enhance Patient Care at Bromley Healthcare

Bromley Healthcare faced a significant challenge: manual scheduling was consuming up to 10 hours a day for community services teams that make 150–200 visits daily. To address this, they piloted and rolled out Civica Scheduling (formerly Malinko) across their district nursing and broader community services.

The Challenge

  • Inefficient Manual Scheduling: Community teams, including 70 staff plus 20 agency workers, spent excessive time on scheduling, diverting senior clinicians from critical patient care.

  • Operational Bottlenecks: Manual processes led to delays and reduced responsiveness in managing planned and unplanned visits.

The Solution

  • Civica Scheduling Implementation:

    • The system was piloted in early 2020, complementing the existing EMIS electronic patient record (EPR) system

    • A robust rollout strategy included demos, sandbox testing with live data, and self-managed training—empowering teams with hands-on experience

    • The platform auto-allocates visits based on clinical rule sets, handling 80–90% of both planned and unplanned visits seamlessly.

  • Overcoming Resistance and Enhancing Adoption:

    • Initial concerns over reduced control were addressed by adjusting processes to give district nurses more input

    • The system’s ease of use was highlighted, with quick modifications (like adding new skill sets in seconds) and a blended scheduling approach that successfully integrates diverse roles.

 

Key Outcomes

Increased Efficiency:
Significant reduction in manual scheduling freed up clinicians to focus on patient visits, training, and supervision

Enhanced Visibility:
Real-time data capture via a mobile app provided management with insights into staff capacity and resource allocation.

Improved Team Collaboration:
Self-managed implementation fostered peer learning and ongoing process improvements, ensuring the system could be fine-tuned based on real-world feedback.

Bromley Healthcare’s adoption of Civica Scheduling has transformed how their community services operate, showcasing a proactive approach to managing capacity and demand while enhancing patient care.

For more details, visit www.civica.com/scheduling.