Civica Legal Case Management Software

Civica Legal offers standard or custom workflows that provide a full suite of case management tools. These tools include integrated bundling and comprehensive case information capture. Clients can use Civica Legal’s client portal to instruct teams or monitor the progress of their matters 24/7, reducing the administrative burden on legal professionals. The ability to access case information and manage files from any device enhances the flexibility and efficiency of legal teams.

The debt recovery module of Civica Legal helps manage debt recovery processes efficiently. It calculates interest, fees, and costs incurred and generates all necessary documentation for the plaintiff, defendant, or court. This module streamlines the debt recovery process, making it easier for legal teams to manage and resolve debt-related cases.

Civica Legal allows for easy capture and recording of time and disbursements. These records can be presented in industry-standard reports, saving time and effort for legal professionals. The time recording and billing feature ensures that all billable activities are accurately recorded and billed, improving the financial management of legal practices.

Civica Legal is a fully managed solution designed for access via any device. It is scalable to match the usage and requirements of legal teams. The system enables teams to rapidly record, control, and bill time and disbursements incurred by users, and it facilitates custom reporting. The cloud-based nature of the platform ensures that it is always up-to-date and available, providing a reliable and efficient tool for legal teams.

Using Civica Legal, private law firms can work across all their core practice areas more efficiently. Standard workflows can take care of case management for matrimonial, conveyancing, personal injury, wills and probate, and legal aid matters.

Local authorities and other bodies use Civica Legal’s powerful features to make case management more efficient and cost-effective. The solution comes pre-loaded with workflows to manage all core areas of public sector legal practice:

• Childcare 
• Litigation 
• Conveyancing 
• Adult Social care
• Commercial 
• Employment
• Highways and housing 
• Planning and property
• Prosecution

Civica Case Management solutions are designed to seamlessly transform the management of all case types, addressing various challenges that legal teams face today. The platform is built to provide visibility of cases for both handlers and management, eliminating the fragmentation caused by using multiple systems. By automating processes and streamlining decision-making, Civica Case Management ensures that legal teams can handle a wide variety of case types efficiently.

Civica Case Management is built on the Civica Case Management platform, powered by iCasework. The solution provides extensive analytics to monitor process performance and identify opportunities for refinement. Real time dashboards and custom reporting offer intelligence for informed decision-making. The platform's low-code/no-code solutions enable continuous improvement and easy reconfiguration to meet changing business needs.

Civica Case Management is designed to be flexible and adaptable, allowing legal teams to adjust and enhance their workflows as needed. The cloud-based Software as a Service (SaaS) model ensures that the platform is always available, up-to-date, and secure. The intuitive interface and workflows require minimal training, making it easy for legal professionals to use the system effectively.

Civica has over 25 years of experience in implementing digital workplace solutions for organisations of all sizes in both the public and private sectors. The company helps more than 3,500 organisations improve their operations with cloud technologies. Civica's mature, secure, and scalable platform is accredited under ISO 9001 and ISO 27001, ensuring the highest standards of quality and security.

A case management system in law firms is a cloud-based solution designed to automate processing and streamline decision-making for various case types, including legal cases. It provides a centralised platform for managing all cases, which improves caseload management and collaboration. The system defines workflows to guide next actions, escalation options, and timeline reminders to ensure compliance. Key features include:

• Information Handling: Capturing, managing, responding to, and reporting on feedback from various sources such as complaints, queries, and suggestions.
• Communication: Managing case-related documents and correspondence within a single platform, using automated templates to ensure consistent and compliant communications.
• Visibility: Advanced reporting provides vital intelligence for business decision-making, improving resource allocation and client outcomes​

Customer Relationship Management (CRM) for lawyers involves managing and improving the interactions and relationships with clients. While the provided document focuses more on case management systems, CRMs for law firms typically include features such as:

• Client Information Management: Keeping detailed records of clients, their cases, and interactions.
• Communication Tools: Facilitating communication with clients through emails, newsletters, and automated reminders.