Citizen Central

Allowing citizens to access all their council services in a single place

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One stop shop for your residents to access local government services anytime, on any device

Through Citizen Central the next evolution of Civica Authority's Community Portal, councils are able to immediately meet their citizens’ needs by providing real-time access to local government services.

This Authority module acts as a central hub for your residents to interact with the council, whether it is requesting permits, making payments, registering pets or submitting requests. It simplifies the process and fosters a move towards a self-service approach, saving time and costs.

The Citizen Central Portal is designed to encourage digital engagement. Its user-friendly interface, with enhanced layout capabilities, is suitable for both technical and non-technical users.

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Why upgrade to Citizen Central?

Flexibility and Self-Serve: Our new online portal empowers Citizens to access a wide range of council services directly through self-service options, saving councils time and costs.

Your Community, Your Way: Citizen Central offers greater flexibility in design and customisation, allowing you to personalise your resident’s user experience.

One-Stop Citizen Hub: Gain a centralised view of all interactions through a comprehensive dashboard that can track Authority-held information like account details, view status, outstanding payments and more, within a single page.

Free Up Council Resources: Our advanced system automatically cleans up duplicated National Address Register (NAR) entries, freeing up valuable council officer time.

Responsive design: Our software’s online portal is accessible on any device via a web browser – mobile, tablet or laptop/PC to empower citizens by providing anytime, anywhere access to council services (with a responsive screen).

Reduced implementation time: Citizen Central will re-use many configurations from Authority’s Community Portal, hence, the implementation time for the upgrade from community portal will be relatively short.

Happy Citizens, Happy Council: A positive citizen experience translates to increased satisfaction and trust in your council. Citizen Central goes above and beyond to offer a suite of features that benefit both your council and your residents.

Key features

For Council: Integration with Azure AD B2C instance and multi-factor authentication fortifies data protection, reducing the council's exposure to fraud and ensuring compliance with security standards
For Citizen: Citizen data is safeguarded with secure sign-in process, fostering trust in council services, and enhancing their confidence in online interactions.

For Council: Streamlined identity verification processes and automated NAR merging alleviate administrative burdens, freeing up staff’s time to focus more on community needs
For Citizens: Experience hassle-free identity verification, saving time and effort when accessing council services, and enjoy smoother interactions with local government.

For Council: A centralised dashboard provides a clear view of citizen interactions, streamlining service delivery and boosting overall productivity
For Citizens: Enjoy a comprehensive view of their relationship with the council, making it easier to manage payments, requests, and applications without navigating multiple systems.

For Council: Convenient payment experiences and secondary validations enhance transaction security, reducing the risk of financial fraud and ensuring compliance
For Citizens: Enjoy modern and secure payment options with integrated gateways, receiving clear email receipts and downloadable payment records for added peace of mind.

For Council: Customisable portal structures empower councils to tailor the platform to meet community needs, enhancing engagement and satisfaction
For Citizens: A fully customisable and easy-to-use portal allows citizens to navigate the platform effortlessly, ensuring a positive experience when interacting with council services.

For Council: WCAG-level AA-compliant design ensures accessibility for all citizens, demonstrating the council’s commitment to inclusivity and compliance with regulatory standards
For Citizens: Access public services and forms with ease, regardless of abilities, promoting equal opportunity and participation in civic activities.

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Citizen Central

One stop shop for your residents to access local government services anytime, on any device

Why upgrade to Citizen Central?

Key features

Book a demo

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