Revenues & Benefits Software for Local Government

How can our revenues and benefits software help collect revenues and deliver critical local services?

We understand that delivering vital revenues and benefits services to communities and providing housing benefit and council tax support can be a challenging task, especially when resources are often stretched beyond capacity. That's why it's crucial to streamline processes and use automation wherever possible to reduce workloads and speed up service delivery.

Our revenues and benefits software is designed with flexibility in mind, ensuring that your teams can continue working and services can keep running smoothly regardless of the situation. With our software, your authority can collect revenues effectively while delivering critical local services, benefits, and support. By providing easier access to benefits and making payments for things such as rent, you can offer improved customer service delivery with fast processing times, while also reducing your operating costs. This not only enhances the overall service experience for citizens but also enables local government authorities to manage their resources more efficiently and effectively, ensuring that no citizen is left behind due to administrative delays or inefficiencies.

Revenues and benefits council tax processes are a critical aspect of our software, ensuring that payments are managed effectively and citizens receive the support they need promptly. This feature helps to streamline revenues and benefits council tax collection and enhance the accuracy of financial management, ultimately leading to a more balanced budget and better resource allocation.

Our revenues and benefits management software is built to support these needs, offering a comprehensive solution for managing all aspects of revenues and benefits services. This includes the efficient processing of council tax claims, council housing benefits and council tax reduction, and other forms of financial support that local governments provide to their communities. By focusing on these critical areas, our solution for revenues and benefits supports the overall mission of local authorities to provide timely and effective assistance to their residents in paying your rent and reaching out to other council benefits.

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Why Choose Civica Revenues & Benefits Platform?

Improve User Experience: Take citizen self-service to the next level using our integrated portal, increasing efficiency and reducing your team’s workload. A user-friendly interface ensures that citizens can easily navigate the system, access the information they need, and complete transactions without unnecessary delays. This ease of access is crucial for promoting higher levels of citizen engagement and satisfaction.

It’s All About Automation: Banish as many manual tasks as possible to save your team time. Automation not only speeds up processes but also minimises the risk of errors, ensuring that tasks such as data entry, calculation of benefits, and revenues and benefits council tax assessments are handled accurately and promptly. This allows your team to focus on more complex tasks that require human intervention, thereby increasing overall productivity.

Work Smarter, Not Harder: Your team will find the system easy to use, helping them to get more done! The intuitive design of our software means that less time is spent on training and more time is dedicated to delivering results. The system is built to support a wide range of tasks, from managing benefit applications to processing payments, all within a single, streamlined platform. This is made possible by our advanced revenues and benefits management software, which integrates seamlessly with existing systems to provide a cohesive experience for both users and citizens.

Location, Location, What Location? : Your teams can work from any location on a device. The ability to access the system from anywhere supports flexible working arrangements, ensuring that services are not disrupted even if staff cannot be physically present in the office. This flexibility is particularly beneficial in times of crisis or when working remotely is necessary.

All This and It Looks Great Too!: With new, intuitive screens, designed for use on tablets and laptops, and completely WCAG AA compliant. The design of our software ensures that it is accessible to all users, including those with disabilities, ensuring compliance with accessibility standards and promoting inclusivity in public service delivery.

Cloud vs On-Premise

Cloud technology is a key enabler of digital transformation. It can unlock enormous value held in your data and dramatically reduce the hidden costs of your existing IT environment. While we still have our on-premises solution, OPENRevenues, here’s eight reasons why you should choose cloud:

1. Achieve tangible cost savings: Cloud-based solutions often lead to significant cost reductions by eliminating the need for expensive hardware and reducing maintenance costs. By leveraging the cloud, organisations can scale their IT resources up or down as needed, paying only for what they use.

2. Supports cloud and digital strategies: A cloud revenues solution and benefits aligns with broader digital transformation goals, enabling organisations to leverage advanced technologies such as artificial intelligence, machine learning, and data analytics. This can lead to more informed decision-making and the development of new, innovative services.

3. Simplify your IT landscape: Cloud solutions reduce the complexity of managing multiple IT systems and platforms. This simplification can lead to more efficient operations, lower costs, and a reduced burden on IT staff.

4. Reduced security & compliance risk: Cloud providers invest heavily in security measures and are often better equipped to handle the latest threats than on-premises solutions. Additionally, compliance with regulations such as GDPR is easier to achieve with cloud services that offer built-in compliance features.

5. Managed software upgrades: Cloud solutions ensure that your software is always up to date with the latest features and security patches. This reduces the risk of vulnerabilities and ensures that you are always using the most current version of the software.

6. Improved business continuity: Cloud-based systems offer greater resilience and reliability, with data stored in multiple locations to prevent loss in case of a disaster. This ensures that your services remain available even during unexpected events.

7. Enables hybrid working: The cloud supports a flexible working environment, allowing employees to work from various locations while accessing the same tools and data. This flexibility can lead to higher job satisfaction and productivity.

8. Future-proofed modern technology: Adopting cloud technology ensures that your organisation is ready for future advancements and can quickly adapt to new technological developments. This future-proofing is essential for staying competitive in an ever-evolving digital landscape.

By choosing the Civica Revenues & Benefits Platform, local governments can transform their service delivery, enhance operational efficiency, and provide better support to their communities. Whether you choose our cloud-based solution or our on-premises offering, we are committed to providing the tools you need to meet the demands of today’s digital world.

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