Don’t risk a disrupted lunch service this September
As one of the UK’s leading cashless catering providers, we know that calls to our helpdesk will always peak when children head back to school in late August and early September.
Keep your queue moving by avoiding common cashless pitfalls. Our series of short videos and published guides will empower you to:
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Understand what tasks you need to carry out to prevent issues arising in the first place
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Self-serve knowledge to deal with issues that do arise
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Log tickets in the correct way and so avoid the telephone queue.
Join Cashless Support Manager, Vanessa Toon, as she walks you through the end of year procedures step-by-step in our series of short instructional videos. You’ll leave understanding what needs to be carried out to avoid issues on the first day back in September:
You can also log into your Userhub account to download lots more helpful resources via the news section of the Cashless product group.
How to log a support ticket
Learn how to log a ticket using the Civica Self Service Portal: a quick and simple online way to report issues and track progress of tickets.
Update your school calendar
Learn how to set up an active calendar with term dates so your system will function on the first day back.
Manage September intakes
Learn how to check your MIS link will pull through any new intakes and that any manual imports are in place.
Manage network or 3rd party IT changes
IT changes made over the summer break are the #1 cause of issues come September. Find out what checks you’ll need to do to prepare and how we can help.
Retrieve online payments
Learn how to retrieve payments from your payments provider and ensure effective syncing.
Update menus, products, prices and FSM amounts
Learn how to ensure there’s a valid menu on your system, update meal prices and add any new menu items. Also how to set the correct Free School Meal amount if any changes have been applied.