19th June 2023
Easing the Collinson user journey to improve complaints confidence
Collinson is a family-run, global business, dedicated to helping the world travel with ease and confidence by working with thousands of banks, airlines, hotels, to deliver travel insurance, customer assistance, and enhanced airport experiences to their customers.
While the complaints process can be quite complex, key is having a guided system which can be relied on to advise the next stage ensuring nothing is missed.
Read the Collinson case study to find out how insurance providers comply with different global regulators using Civica Complaints Management to empower their handlers.
Key outcomes
Evolutionary - a flexible system for changing needs
Intuitive - guided case handling
Visibility - reporting for all stakeholders
Rachel Stanbridge,
Customer Relations Manager,
Collinson Group
It wasn't just big for us, it was big for the whole business. Enriching data for other business units, as well as audit reports for corporate clients and regulatory bodies