30th September 2024
Customers at heart of global GovTech champion’s growth strategy
30th September 2024. London, UK. Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, today announces the appointment of Paul Helms as its first Chief Customer Officer. Effective 1st October 2024, Paul joins Civica’s Executive Committee and reports to Lee Perkins, Civica’s CEO.
Paul has a track record of success, having led and transformed services, support and customer success teams at some of Europe’s best software companies. Most recently he was Chief Customer Officer at Mercell, having previously held the position of Senior Vice President Customer Success at both IFS and SAP. At Civica Paul will lead all service and support functions, bringing these together to further improve quality, consistency and coordination across its global business.
Commenting on the appointment, Civica CEO Lee Perkins said, “I am delighted to welcome Paul to Civica. His expertise will be a great asset and further strengthen our excellent leadership team. Putting customers at the heart of everything we do is essential to our success, and this appointment is a key step on our journey to become a global GovTech champion.”
Paul adds, “This is a very exciting time to join Civica. The company is changing how it interacts and engages with customers and has recently made a significant investment in the technology used to simplify and transform support. This shows a real commitment to better align and further improve how they help customers deliver critical services for citizens all around the world and I looking forward to driving that forward.”
About Civica
Civica is a global GovTech champion focussed on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. Our software and services are deeply embedded in the operations of Central/ Federal, State and Local Government and the Public Sector. From education to health and care, more than 5,000 public bodies across the globe trust and partner with Civica to help provide critical services to more than 100 million citizens. With operations in seven countries across Europe, APAC and North America and more than 20 years of experience, we’re passionate supporting the needs of citizens and those that serve them every day. Find out more: www.civica.com