With more than 30 years’ experience, we understand the challenges being faced by revenue and benefits teams in local government.
The need to improve the quality and speed of claims handling, retaining key skills and connecting data from multiple systems, adds more pressures in a constantly evolving landscape.
Civica Revenues & Benefits is the trusted revenues platform for local government. Our cloud-based platform helps you deliver accurate, timely revenues and benefits services - ensuring citizens receive the services and support when they need it.
Working from a single source of data, our accessible interface connects systems to deliver more accurate and quicker services – ensuring better outcomes for citizens. Secure and scalable, our revenues and benefits platform keeps your citizen data safe, reduces administration and helps deliver on the Net Zero agenda.
Why Choose Civica Revenues & Benefits?
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Faster and more accurate revenue and benefits administration
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Greater transparency and consistency of claims handling
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Reduce dependencies on system administrators
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Upscale to support unexpected demand
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Improve user engagement and overall experience
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Faster onboarding & lower time to value
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Ensure citizens receive the right services and support when they need it.
Dedicated services making the move easy
We’ve a proven change management programme designed to lower time to value. Keeping disruption to a minimum, we prioritise the practical and operational aspects to help your team realise the benefits quickly.
1. Deployment
2. Enablement
3. Adoption
4. Support
Louise Tiernan,
Internal Consultancy Officer, South Norfolk and Broadland Council
The move to one Civica system offers us better resilience to operate truly as one team. This will ensure the same high quality customer service across both Councils, with the best outcomes for our customers and residents. This is not simply a technology implementation; it’s about our whole approach as to how we deliver innovative cloud services both now and in the future.
FAQs
- What is Civica Revenues and Benefits software?
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Civica Revenues and Benefits software is a comprehensive solution designed to help local governments efficiently manage their revenues and benefits services, such as council tax, housing benefit, and other critical services.
- What features should I look for in Revenues and Benefits software?
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Look for features such as automation, user-friendly interfaces, remote access capabilities, and compliance with regulatory standards. The ability to integrate with existing systems and support for cloud-based solutions are also important.
- How does Revenues and Benefits software benefit organisations?
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This software helps organisations by improving efficiency, reducing manual workload, enhancing customer service delivery, and ensuring compliance with regulations. It also supports cost savings through automation and streamlined operations.
- How long does it take to implement Civica Revenues and Benefits software?
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The implementation time can vary depending on the specific requirements of the organisation, but Civica provides support throughout the process to ensure a smooth and efficient transition.
- What kind of technical support is available?
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Civica offers comprehensive technical support, including assistance with installation, maintenance, and troubleshooting. Their support services ensure that any issues are quickly resolved to minimise disruption.
- How does the Civica Revenues and Benefits software handle compliance with regulations?
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The software is designed to comply with key regulations such as GDPR, ensuring that all data handling and storage practices meet legal standards. Regular updates and audits help maintain compliance.
- How to claim for housing benefit?
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To claim housing benefit, you will typically need to complete an application form provided by your local council. Our Civica Revenues and Benefits software simplifies this process by providing an online portal where citizens can easily access and fill out the necessary forms. The portal guides users through each step, ensuring that all required information is provided to process the claim efficiently. Once submitted, the application is automatically routed to the appropriate department for review, speeding up the processing time and ensuring prompt support for those in need.
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