Revenues and benefits teams are at the sharp end of local authority services – and under growing pressure to be fast, agile and cost-efficient
The technology they rely on must support this ambition. Your teams need to be able to communicate effectively, introduce automated processes where possible, see a single view of data and, of course, operate seamlessly in today’s hybrid work environment.
Several authorities have replaced legacy systems with Civica Revenues & Benefits over the last few years to take advantage of enhanced functionality such as integrated workflow, citizen self-serve and increased automation. This recent conversion experience means that Civica is ideally placed to make system migration a straightforward project.
Shaun Butler,
Revenues and Benefits Systems
and Projects Team Leader Oxford City council
Civica showed they could help us move towards less manual intervention and more automation. Their service will enable customers to self-serve more with electronic forms, and get results more quickly.
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