In today's digital world, the volume of data is constantly increasing. Having complete, accurate, and shareable data is crucial for any business.
Civica's master data management software, helps you to manage your data by matching, merging, and mastering it. This ensures the most comprehensive view of a record and all its associated entities, accessible anytime, anywhere, and on any device.
By integrating data sources from multiple business systems and functions, you can gain accurate insights that can lead to innovative solutions and cost-effective services. This, in turn, enhances customer experience and satisfaction.
The potential to improve outcomes using Civica's Master Data Management software is limitless, provided that IT and business functions work together to identify use cases and areas for process improvement.
If you suspect that your data management is not up to par, or if you want to improve your data management, you can start by identifying the issue and finding ways to solve it.
3 steps to data management success with Civica MultiVue - Master Data Management Platform
1. Data is complete:
- By matching and merging records from all sources (internal and external) to produce a comprehensive and trusted golden record
2. Data is accurate:
- By resolving problems in data quality, such as duplicates, gaps and inconsistencies
- By enriching records against 3rd party reference sets such as the LLPG (address standardisation) or Experian.
3. Data is shareable:
- By synchronising the golden record across systems and departments – including CRM
- By creating better data for building trusted insight through data warehousing, BI and AI
- With partner agencies for collaborative working
- With customers for improved digital experience and request management.
With MultiVue and its accompanying modules – MultiVue Share, MultiVue Enrich, and MultiVue CRM Embed – you’ll take control of your records and reap the rewards of data-driven business.
Why choose Civica MultiVue - Master Data Management Solution
Improve business decision making
Drive efficiencies & cost savings
Improve data quality & accuracy
- MultiVue Enrich
-
Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources.
MultiVue Enrich ensures that the performance of our core MDM platform, MultiVue is not affected by poor data by ensuring all records are verified against external reference data sources. This means you can trust the accuracy of your data and distribute your single view of the customer across your organisation with confidence.
Key features
- Business data (company names, addresses, location relationships, SIC codes, SME indicators)
- Access to a broad range of social demographic enrichment data for record enrichment
- Ability to append additional data to records eg Grid References, UPRN's etc
- MultiVue Share
-
Synchronise and distribute data across enterprise systems to improve accuracy and consistency.
Using MultiVue Share you can improve sharing and synchronization of data to support the decision-making process and distribute the most consistent, accurate data possible. Alongside our core MDM platform, MultiVue Share provides the most trusted data throughout your organisation and allows you to control all updates to all applications at a granular level.
Key features
- Downstream notification of data updates to all connected source systems.
- Configurability to support updates in different delivery models to suit source system requirements.
- Granular control enabling specific data attributes to be accepted or rejected.
- The option to manually verify or automate changes to data.
- Intuitive user interface to take the complexity out of data stewardship tasks.
- MultiVue CRM Embed
-
Drive efficiencies with seamless embedding across your CRM, ERP or web service platforms.
The touchpoints people have with your organisation can often span multiple departments and employees, resulting in data in several different systems, lack of meaningful insight and a disjointed and inefficient customer experience.
it’s critical that the data held in your CRM encompasses these many touchpoints. MultiVue CRM Embed seamlessly embeds with our core cloud-enabled MDM platform and CRM to enable your organisation to manage customer relationships more efficiently and with more intelligence.
Key features
- Seamless integration with Microsoft Dynamics CRM
- Available online and on-premise
- Enhanced fuzzy matching capability for CRM
- Enterprise search functionality
- Active registration.
Kevin Griffin,
Chief Architect,
Ealing Council
By investing in Civica MultiVue we will make a single citizen view part of our business as usual, allowing our IT function to canvass the business to come up with more and more use-cases to create further efficiencies for the council.
Discover more
Preparing data as an asset for AI in public services
Careful consideration of key issues combined with a strong master data management platform can support use of the technology for the public good, writes Ross McIntosh, business development director at Civica
MDM for Local Government
Match, merge and master citizen and household data to drive innovation and improve services
MDM for Social Housing providers
Ensuring the richest view of asset and customer records
You may also be interested in
Request a call back
By clicking 'SUBMIT', I understand and agree to you using my information to respond to my enquiry and to email me further marketing communications from Civica. You can unsubscribe or select your email preferences anytime through our Email Preference Centre.
Privacy – At Civica we take your privacy seriously. We collect data via our website to operate effectively. We will use the information you provide to respond to your enquiry and to email you further related marketing communications from Civica. You can read our full privacy notice here.
