Free up valuable clinical capacity to focus on patient care with intelligent patient scheduling software for community services
Designed to complement your electronic patient record (EPR), Civica’s Scheduling Software (formerly Malinko) enables community services to operate with transparency and safety, providing real-time visibility of clinical workforce capacity and patient demand for better, safer care in the healthcare industry.
With intelligent healthcare staff scheduling software, caseloads can be assigned automatically based on defined rules such as clinical skill, patient need, location, and visit duration. You can easily schedule planned and unplanned visits with real-time visibility for managers across all teams. This allows community services, such as ambulance services and hospital inpatient areas, to operate transparently and safely.
Why Choose Civica Scheduling Software for UK Community Services?
Free up time to care - Release thousands of hours of clinical capacity by minimising non-clinical tasks
Reduce clinical risk - Eliminate missed appointments and scheduling errors, and be more responsive to unplanned events
Improve patient outcomes - Ensure your patients are seen by the right clinician with the right skills at the right time
What is Civica Scheduling?
Civica Scheduling Software empowers managers and clinicians to provide better patient care while offering the following benefits:
- For community-based health and social care professionals
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- Schedule appointments to ensure staff have protected break times for lunch and other breaks.
- Includes a healthcare scheduling app with ‘monitor me’ and silent alarm functions.
- The intelligent scheduling app allows easy patient access to visit schedules on your mobile device.
- Simple, seamless, remote handovers without having to return to base.
- Intelligent route mapping saves travel time by recognising duplicate appointments and residents living in the same home or building.
- Improved teamwork and patient care through more transparent caseloads and fairer workload allocation.
- In-app messaging allows teams to collaborate and provide details of upcoming visits.
- For administrators and team leaders
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- Real-time insights into capacity and demand and track resources across skill levels and services.
- Flexible scheduling software to match clinical skills with patient needs and location.
- Visibility across teams to monitor staff check-ins/check-outs and receive safety alerts.
- Easy appointment scheduling for planned and unplanned visits on the scheduling dashboard ensures patients get the right care at the right time from the right person.
- Instant reporting is filtered by team, service, time frame, person, or planned vs. actual.
- Increased transparency gives staff a fairer schedule with no duplication of visits and provides the tools they need to deliver effective patient care.
- Save time through the intelligent creation of caseloads and schedules in minutes, increasing productivity by over 30%. Improved patient safety is achieved through effective care scheduling software, which minimises clinical risk and reduces missed visits."
- Joined up working within teams, integrate multiple teams by adapting to your systems and rules.
- For operational managers
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- A holistic view of capacity and demand planning enables managers to make immediate decisions and accurately plan for future capacity.
- Business intelligence-rich data capture offers valuable insight into population needs, staff training requirements and planning future services.
- Improved patient outcomes where workforce resources are aligned to patient needs, providing clinically safe care.
- Improved productivity by minimising time-consuming, non-clinical tasks for increased service delivery.
- Improved efficiency through optimised planning, scheduling and workforce deployment.
- Integration with EPRs and rostering software to work harmoniously with other systems without duplication.
- Have better conversations with commissioners and accurately provide evidence of your service activity and workforce needs.
- For patients and service users
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- Continuity of care with improved patient outcomes is achieved by assigning specific clinicians to individual patients, ensuring continuity of care.
- Adherence to better practice management, monitoring patient pathways and easily implementing regular patient reviews.
- Reduced number of deferred and cancelled visits due to well-managed service capacity.
- Patient-centered care supports a multidisciplinary team approach, allowing intelligently coordinated care around each patient.
- Improved care quality with optimised scheduling means patients receive better care.
- Automated text and voice appointment reminders inform patients and carers about upcoming visits.
Rachel Dunscombe,
CEO of the NHS Digital Academy,
Visiting Professor at Imperial College London
Civica Scheduling enabled us to safely manage capacity and demand as we move services from bricks and mortar to the community. We have always had flow, state, and rota systems for acute space. Community can now operate with the same transparency and safety as we make these big changes to models of care.
Helping to address staff capacity and patient demand at Bromley Healthcare
Removing manual scheduling from community teams to free up clinicians to focus on patient visits.
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