Transforming breast screening attendance: Royal Free London NHS Foundation Trust

Improved efficiency and patient engagement with Civica SmartMail

Royal Free London NHS Foundation Trust faced the challenge of high Did Not Attend (DNA) rates, impacting both resources and patient care. By implementing Civica SmartMail, they transformed their screening communication process.

This cloud-based solution provided seamless integration with their existing systems, enabling flexible communication options like e-delivery and accessible formats, and empowering staff to easily manage letter templates. Notably, the Trust achieved end-to-end letter tracking, ensuring proof of delivery and enhancing visibility. The result? A more efficient, accurate, and patient-centric screening service.

Discover how Royal Free London NHS Foundation Trust revolutionised their breast screening communications and achieved significant improvements in attendance and efficiency.

Download the full case study to learn more about their journey and the tangible results achieved.

Download