14th May 2021
Civica TranSend simplifies delivery management and improves service responsiveness.
A British family-run business, Cormar manufactures and supplies carpets to 3,000 outlets across the UK.
Cormar's approach is customer-centric and uses this as their USP. They chose TranSend ePOD cloud software to be more proactive and responsive in their delivery operation. It helps them to provide a personalised customer experience from point of order to goods delivered, regardless of the driver or vehicle used.
Access to real-time data allows Cormar to keep their customers up-to-date with accurate ETAs, and resolve problems as they arise.
As a growing business, managing a larger distribution operation has been made easier by using TranSend.
The biggest benefit is having much greater control and visibility of our deliveries. We can manage exceptions as they arise and thereby deliver the highest level of customer service."
Gary Mitchell, Distribution Manager at Cormar