Improve revenue outcomes with outstanding customer payment experience.
Civica partnered with Payble to bring you the worlds’ first citizen-centric revenue optimisation platform for local government, seamlessly integrated with Authority Payments powered by Payble, you offer your residents a modern and easy experience that save your local government time and money.
With Authority Payments powered by Payble:
Eliminate manual work
All customer payments are:
- Processed digitally
- Synced to Authority, and
- Sent to customers – Mobile notifications for all upcoming and missed payments
Reduce costs
With Payble:
- Help customers select a payment option that is most cost effective for them and your organization
- Reduce costs associated with inbound contact centre activity, sending letters, debt collection and more
Improve customer satisfaction
With Payble:
- All bills can be paid in 3 taps from any mobile device
- Complex payments are made simple with helpful instructions and customised walkthroughs
- Customers can easily activate instalments or a payment if accepted by their biller
With Authority Payments powered by Payble, you can:
- Improve your customer satisfaction - delight your customers by delivering a modern, flexible and optimised payment experience
- Save significant admin time – Payble efficiently minimises manual workloads for rates, admin and CS teams, allowing more focus on higher-value tasks
- Deliver remarkable cost savings on transaction and processing fees through intelligent payment routing.
- Identify which customers would benefit from further flexibility before the rates notice is due
- Provide flexible payment options and recurring card payments that work for their life-style
Book a demo
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