Civica Medical Billing and Collection

Every practice is allocated their own dedicated account manager who is responsible for managing all aspects of the revenue cycle for the practice. By putting the practice at the centre of what we do has made us the preferred choice of the medical professional. Our ‘intensive care’ onboarding process ensures that we understand the nuances of your practice allowing us to work in partnership with you to deliver a seamless service to your patients. Our experienced account managers will ensure a smooth transition of your practice to Civica’s Medical Billing and Collection service and provide continuity to your patients.

For many practices our bad debt rate is as low as 0.3%. This is achieved through a combination of our expertise in account management alongside robust chase procedures. We provide the full range of payment pathways a modern practice needs, which leads to not only vastly improved cashflow but greatly reduced bad debts.

We are happy to take on any outstanding debt and have collected over £750 million for our clients.

We can increase your net income by up to 25% through our expertise in maximising your billing revenue. This is achieved by optimising the billing of your clinic/theatre data in line with the relevant coding rules and price tariffs that are applicable. We will also provide a benchmark of your fees. Many practices see a significant increase in revenue from increased patient footfall as their team is freed up to focus on new enquiries and improved communication with existing patients.

Where appropriate we will liaise with Insurers to obtain the appropriate contribution for complex procedures in both a pre and post operative situation.

Our market leading dashboard reporting module provides 24/7 online access to a wide range of financial and management data relating to the practice. It combines an overview of the practice in a simple to read dashboard format covering all the major practice KPIs alongside a range of reporting at both the summary and granular level. Reporting available includes:

• Billing and Payment analysis
• Aged Debt reports
• Bank Reconciliation reports
• Patient Activity data
• Referral, Location, Payment company and Fee analysis.

Reports can be run based on a range of criteria and the data can be displayed in a range of formats or exported in csv and excel format.

We process over 500,000 invoices a year through our custom-built intuitive software designed specifically to provide secure efficient billing. We aim to bill the same day that we receive the clinic/theatre data which means there are no delays. This ensures we can chase the payment in a timely manner and any problems are quickly identified. As your dedicated billing service provider, billing and payment collection is supported throughout the year and not disrupted by secretarial absence for sickness or holiday.

Our service ensures that you can protect the relationship between the practice and the patient. Enabling your team to focus purely on patient care without the complications of managing commercial concerns.

Civica Medical Billing and Collection electronically bills insurance companies providing secure data transfer, confirmation of delivery and faster payments. Patients are invoiced by email and our invoices include a range of payment options including a link to our payment portal providing 24/7 collection capability.

All payments from insurance companies and patients are accurately reconciled on our system in a timely fashion ensuring patient shortfalls and co-payments are quickly identified and invoiced. Most major insurance companies will pay the practice directly, and any funds paid to Civica will be transferred to the practice bank account.

As our fees are charged on what we collect, rather than activity carried out, it means our costs are always aligned to your received income. By maximising your billing revenue, improving cash flow, and reducing bad debts our clients’ practices achieve significant financial benefits that more than cover the cost of our service. Coupled with the fact our service fees are tax deductible means that we are extremely cost-effective.