Richard Fiddis,
Managing Director,
Civica International
Our diverse team is highly engaged and while the Group has added more than 700 people in the last year, both employee and customer satisfaction ratings have increased globally.
Regular communication is a vital part of our business, from ensuring teams understand how their roles contribute to our strategy to sharing ideas and feedback that the relevant team can act upon.
Our Group communications team runs a continuous program of formal and informal activity across multiple channels, including business updates via Cascade calls, management briefings, innovation sessions, and our new ‘Boomerang’ back-to-the-floor initiative run by our leadership team.
With the aim of further driving and enhancing the employee experience, initiatives like Ideas into Action give colleagues a consistent means of challenging current processes and improve efficiency.
