13th August 2024
This organisation prioritised its vision to have an end-to-end view of both its customers and their properties – choosing a SaaS-based housing management platform.
Used by more than 400 customers, Civica’s Housing platform makes it easier for authorities and community housing providers to offer tenants choice, to manage payments and voids, and to help contractors maintain properties safely while improving their tenants’ experience of social housing.
Cx Housing provides this all from a single view platform, enabling a more customer-centric process and allowing local governments, organisations and councils to deliver smarter, more responsive services that keep costs down.
Believe Housing Australia, which owns or manages more than 2,000 homes and supports around 5,000 tenants across South Australia, has gone live after an initial implementation process, in a 5-year agreement with Civica.
Stacey Northover,
Executive General Manager Australia,
Believe Housing
Our decision to invest in Civica's housing management system underscores our dedication to gaining a comprehensive understanding of our tenants' needs. Furthermore, it positions us favourably for growth and efficient operations on a larger scale in the future and supports our staff to effectively undertake their role.
Neale Walsh,
Director of Housing,
Civica APAC
We are thrilled to be partnering with Believe Housing in empowering their residents with greater choice. Our Cx Housing platform plays a vital role in offering a unified perspective on each customer and their property, enabling community housing providers to gain valuable insights and adapt services for a brighter tomorrow.