5th November 2024
An innovative, cloud-based case management system that has transformed the way solicitors manage their casework is now expanding into other Scottish Government operations
Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, has recently extended the use of its Legal Case Management Software to support the work of the Economy and Social Protections division at the Scottish Government Legal Directorate.
The digital system was initially introduced to the Scottish Government Legal Directorate (SGLD) in 2022 to streamline litigation and employment law case management, eliminating the need for solicitors to manage their case load manually. The implementation of this system has led to improved consistency and efficiency, reduced risks, minimised duplication and administrative tasks, and created a unified platform for legal professionals to access and manage case data. Now, the software will also assist the Social Security Appeals branch of SGLD’s Economy and Social Protections division, which provides legal advice on appeals against benefit application decisions made by Social Security Scotland.
Building on its core functionality, Civica has activated a customer portal within the system to optimise the process of requesting legal advice, eliminating the need for lengthy email exchanges and ensuring that the entire lifecycle of appeal cases can be managed in one centralised location. Since the introduction of the portal, SGLD teams have experienced significant benefits, including a reduction in the need to monitor shared inboxes and manually create cases. The potential for data errors has also decreased, as key information is now entered just once.
A Social Security Scotland spokesperson said, “The portal has improved the efficiency of managing referrals to our Scottish Government Legal Directorate colleagues. It gives us a centralised platform to check the status of work and helps us manage our demanding workloads. It is easier to trace the progress of a referral throughout this part of a client’s appeal journey. This is a great example of different parts of government working together to make improvements in the service of Scotland.”
David Filler, Director of Sales, Case Management at Civica, added, “We deliver cloud-based case management solutions to the governments in England, Northern Ireland, the States of Jersey, Scotland and Wales. Our robust software for legal case management caters to diverse legal team needs, streamlining operations and improving service delivery. At Civica, we are delighted to see the portal quickly becoming an integral part of the Scottish Government Legal Directorate's support for its Social Security Appeals colleagues, helping to serve the needs of Scottish citizens.”
With decades of experience in legal software, Civica has established itself as a trusted provider of legal case management systems. It serves more than 200 customers, managing over 6 million cases every year. This extensive experience and large customer base underscore the reliability and effectiveness of Civica’s legal solutions. The platform's proven track record and widespread adoption demonstrate its ability to meet the needs of modern legal practices effectively. Learn more about Civica’s modern approach to legal case and practice management here.
About Civica
Civica is a global GovTech champion focused on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. Our software and services are deeply embedded in the operations of Central/ Federal, State and Local Government and the Public Sector. From education to health and care, more than 5,000 public bodies across the globe trust and partner with Civica to help provide critical services to more than 100 million citizens. With operations in seven countries across Europe, APAC and North America, and more than 20 years of experience, we’re passionate supporting the needs of citizens and those that serve them every day. Find out more: www.civica.com.