In today’s digital world data volumes are growing every second. It's essential to ensure your processes are underpinned by complete, accurate and shareable data.
Civica’s Master Data Management (MDM) cloud software, Civica MDM, helps you to match, merge and master your data. It provides a single view of your records and all associated entities that’s accessible anywhere, anytime and on any device.
The ability to bring together data from multiple business systems and functions to create an accurate view unlocks exciting opportunities for tech innovation and data insights, enabling you to deliver more cost-effective services and enhance customer experience and satisfaction.
The opportunities to create better outcomes from MDM are only limited by the ability of IT and business functions to work together to identify use cases and areas of process improvement.
Your 3 steps to data management success using Civica MDM
Data is complete
- Create a comprehensive and trusted Golden Record by matching and merging records from all sources (internal and external)
Data is accurate
- Resolve problems in data quality, such as duplicates, gaps, and inconsistencies
- Enrich your records against third party data sets
Data is shareable
- Synchronize the Golden Record across your systems and departments – including CRM
- Create better data for building trusted insight through Data Warehousing, BI and AI
- Allow collaborative working with partner agencies
- Improve your customer digital experience and request management.
Why choose Civica MDM?
Improve business decision making
Drive efficiencies & cost savings
Improve data quality & accuracy
With Civica MDM and its accompanying modules – Civica MDM Share, Civica MDM Enrich, and Civica MDM CRM Embed – you’ll take control of your records and reap the rewards of data-driven business.
- Civica MDM Enrich
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Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources.
Civica MDM Enrich ensures that the performance of our core cloud-enabled MDM platform, Civica MDM is not affected by poor data by ensuring all records are verified against external reference data sources. This means you can trust the accuracy of your data and distribute your single view of the customer or patient across your organization with confidence.
Key features
- Business data (company names, addresses, location relationships, SIC codes, SME indicators)
- Access to a broad range of social demographic enrichment data for record enrichment
- Ability to append additional data to records eg Grid References, UPRN's etc
- Civica MDM Share
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Synchronize and distribute data across enterprise systems to improve accuracy and consistency.
Using Civica MDM Share you can improve sharing and synchronization of data to support the decision-making process and distribute the most consistent, accurate data possible. Alongside our core cloud-enabled MDM platform, Civica MDM Share provides the most trusted data throughout your organization and allows you to control all updates to all applications at a granular level.
Key features
- Downstream notification of data updates to all connected source systems
- Configurability to support updates in different delivery models to suit source system requirements
- Granular control enabling specific data attributes to be accepted or rejected
- The option to manually verify or automate changes to data
- Intuitive user interface to take the complexity out of data stewardship tasks.
- Civica MDM CRM Embed
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Drive efficiencies with seamless embedding across your CRM, ERP or web service platforms.
The nature of customer interactions is changing and becoming more complex, the potential touchpoints they could have with your organization can cover multiple departments. It is essential that CRM is connected to your solution. Civica MDM CRM Embed seamlessly integrates with our core cloud-enabled MDM platform and CRM to enable your organization to manage customer relationships more efficiently and with more intelligence.
Key features
- Seamless integration with Microsoft Dynamics CRM
- Enhanced fuzzy matching capability for CRM
- Enterprise search functionality
- Active registration.
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