City of Ravenna drives process improvement with Authority Utility

Case Study: Civica gives the City of Ravenna new Authority to drive process improvement

Authority Utility, from Civica gives Ohio municipality a new user-friendly customer interface that makes online payments easy and allows them to get on with improving services for citizens.

A charming municipality on the outskirts of Akron in Ohio’s northeast, the city of Ravenna is in Portage County and services a population of just under 12,000 residents.

In 2013, Ravenna decided to upgrade an aging software solution that managed billing and reconciliation of its water, sewer and recycling utility services provided to over 5500 households and commercial premises.

Benefits and outcomes

• Convenient self-service online payment option for our residents

• Ongoing technical support and on-site for our staff

• Better reporting capabilities

• Improved staff productivity.

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